By utilizing MedValue's services, a leading Medical Billing Company improves performance and resolves hiring issues.
Challenge
A successful West-coast medical billing company had signed up a new surgery center account and simultaneously recognized they lacked sufficient staff to handle its new client's large volume. Overloaded with existing accounts, the medical billing company's staff struggled to keep current with entering the new client's charges and faced challenges following up with insurance companies. To meet the new client's collections and service requirements, the medical billing company turned to MedValue.
Solution
Leveraging MedValue's medical billing support expertise, the medical billing company rapidly transitioned its new surgery center account to MedValue's offshore center in India. Within one week, MedValue deployed its team of experienced surgery billing professionals and brought relief to its medical billing client. The medical billing company also began utilizing the MedValue Workflow Management System(WMS) as a collaboration tool between its staff and MedValue's team in India. Immediately, all day to day activities and questions or issues with billing data was being communicated and resolved in real time, thereby significantly improving the time it took to enter the charges, demographics and payments into the system.
Results
Since MedValue quickly responded and enabled the medical billing company to out-perform its new, complex surgery center's expectations, the client has transitioned five additional accounts, for which MedValue is providing coding, charge entry, demographic entry and payment posting services. The Medical Billing client is now free to take on new accounts with ease and can count on MedValue to handle all the data entry activities while their internal staff focus on collections and follow up with insurance payers. The net result is improved collections and improved profitability to the bottom line.
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